Support for your account

Find help for common issues with your account. 

My account is not active

If you see a message that your account is not active, you may not have finished registration. To finish setting up your account:

• Check your email for a message from no-reply@saskatchewan.ca.
• Select the link to verify your email.
• Check your junk or spam folder if you don't see the message.

You can also return to the registration page to complete your account.

My account is locked

Too many failed sign-in attempts will lock your account.

• After five attempts, your account is locked for 10 minutes.
• Each additional attempt doubles the wait time.
• You can wait and try again later or reset your password. 

My activation link expired

Your activation link may have expired or already been used.

• Activation links are valid for 30 days.
• Each link can only be used once. 

You can return to the registration page to request a new link. 

I can’t log in 

You may be unable to log in because of a page error or incorrect sign-in information.  

If you see a bad request error

You may see this error if the sign-in page has been open for more than 60 seconds. Refresh the page and log in again. 

If your email, username or password is incorrect

Check your email or username for spelling errors and to make sure your password is correct. If needed, use Forgot Password on the sign-in page.  

My email isn’t working

If you see an invalid email address message, you may not have finished setting up your account.  

To fix this:

• Check your email for a message from no-reply@saskatchewan.ca.
• Select the link to verify your account.
• Check your junk or spam folder.
• Once your email is verified, return to registration and complete the identity verification step.

Reminder:  Each saskatchewan.ca account must use a unique email address. You can't use the same email for more than one account.  

My health card isn’t working

If you see a health card validation error, your information may not match our records.  

Check the following:

• Your name matches your health card exactly and your middle name is included (if applicable).
• Your date of birth is in this format: yyyy-mm-dd.
• Your health card number is nine digits.
• Your postal code has no spaces. (for example: S2T7R3)
• The phone number field is optional. If you're having issues, try leaving this field blank.
• If you recently moved, try entering your previous address.  

If you've moved, update your health card information. 

My SGI information isn’t working

The information you enter must match the information in SGI's system exactly. If you see an SGI validation error, check the following:

• Your name matches your driver's licence exactly.
  • Include middle names or initials if listed.
• Enter your customer and validation numbers using digits only (no letters).
  • Your customer number is 8 digits.
  • Your validation number is 10 digits.
  • If your validation number has 9 digits, add a zero 0 at the beginning.
• Use your most recent driver's licence.
• Make sure your licence is not expired.
• If your licence includes a comma after your last name, include it when entering your last name. 

If the issue continues, please contact SGI at 1-844-855-2744. When you contact SGI, you can ask the agent to check the current or history licence screen instead of the card summary screen.  

My account can’t be found

If you see a user not found message, your account setup may not be complete. To fix this, return to the registration page and complete Step 2 to verify your identity. Once your account is set up, it may take 24–48 hours for your information to appear.