Privacy statement and terms of use
eHealth Saskatchewan (“eHealth”) is a Treasury Board Crown corporation responsible for administering IT support and services to the Saskatchewan health system. We also provide health cards, vital event records and access to personal health information.
This privacy statement explains how information is handled on eHealth’s primary website ehealthsask.ca only. It does not apply to any other Crown corporations or government entities, or to any of the clinical apps we build or support, such as MySaskHealthRecord.
Our website includes links to and from other websites. eHealth does not guarantee the security or privacy of any external website, even if it has been linked to or from our website, and we encourage you to read and understand the applicable privacy policy on linked websites.
eHealth is committed to making our website accessible to all users. Read our website accessibility statement.
Keeping your information secure
Through your use of our website, eHealth may collect cookies, analytics and IP-related information (see Cookies and Analytics section below), as well as personal information (e.g. email address) voluntarily submitted through website forms.
The website has links to two types of forms:
- General forms (website feedback and MySaskHealthRecord support) which do not ask for any sensitive personal or personal health information.
- Specific forms (typically PDFs) that are intended to be completed and sent to a specific email address (e.g. the Request for Access to PHI form that is emailed to privacyandaccess@ehealthsask.ca).
General website forms are intended for general inquiries and feedback only; not for submission of personal health information. Specific website forms, however, are used to request a specific service and may require that certain personal health information (such as a health services number) be provided on the form. To protect your privacy, please do not include personal information or personal health information that is not requested on the forms, and ensure that completed forms are sent to the email address identified on the form.
While we take steps to protect information on our website, no method of transmitting information over the internet is completely secure. All information we collect through the website is maintained in a protected environment and we use procedures and security features to keep your information safe. In addition, all the information you voluntarily provide through website forms will be used only for the purpose for which it was collected and will not be shared with any other organizations for marketing, market research, or commercial purposes.
eHealth does not intend to collect personal health information through the ehealthsask.ca website. Accordingly, this privacy statement does not apply to your personal health information collected by eHealth through other applications. Personal health information collected by eHealth is protected by applicable Saskatchewan legislation, including The Health Information Protection Act (HIPA) and, where applicable, The Freedom of Information and Protection of Privacy Act (FOIP). More information on these acts and eHealth’s commitment to privacy and security of your personal health information can be found on our privacy and access page.
Cookies and analytics
Like many websites, ehealthsask.ca uses cookies and analytics tools to help the website function properly, improve your experience, and better understand how visitors use our website.
Cookies are small text files stored in your browser. Some cookies are necessary for the website to operate, while others help remember your preferences and improve website performance.
We also use analytics tools to collect aggregate information about how visitors interact with ehealthsask.ca. This may include information such as:
- pages visited
- date and time of visits
- general geographic location
- device, browser, and operating system information
- how users navigate through the website
This information is collected in an aggregated form and is used to monitor website performance, identify areas for improvement, and help us provide better online services. We do not use analytics information for the purpose of identifying individual visitors.
You can manage or disable cookies through your browser settings. Disabling some cookies may affect certain features or functions.
More information
For more information and to better understand your privacy rights, please refer to the Office of Saskatchewan Information and Privacy Commissioner.
Questions on this privacy statement may be directed to privacyandaccess@ehealthsask.ca
Terms and conditions for ehealthsask.ca
This website (“ehealthsask.ca”) is owned by eHealth Saskatchewan (“eHealth”). By using this website, you agree to these terms and conditions. These conditions apply only to the primary website ehealthsask.ca and do not apply to clinical apps or other information technology (“IT”) we build or support, such as MySaskHealthRecord.
Information on this website is for general information only. It is not medical advice and should not replace consultations with your doctor or other health care professionals. No content on this website should be relied upon for any health care or medical decisions.
Liability and disclaimer
This website and all the information on it is provided “as is” and without warranty of any kind, either express or implied and we do not guarantee the accuracy, completeness, currency, or timeliness of the information on this website. The content of this website may change at any time without notice.
To the fullest extent permitted by applicable law, neither eHealth nor its employees or agents shall be liable for any loss or damages of any kind whatsoever that may arise from the use, misuse, or inability to use this website.
eHealth is not responsible for the content or accuracy of any materials provided by any third party, nor is eHealth responsible for the operation or content of any linked sites, including any information, interpretation, comments, or opinions expressed in any of the linked websites, nor their right to express them. Linking to or from this website does not constitute or imply any endorsement or guarantee from eHealth of any of the organizations or information found on third-party websites.
eHealth reserves the right to revise and update these terms and conditions from time to time. All such modifications are effective immediately upon posting and apply to all access to and continued use of this website.
Privacy and security
eHealth does not guarantee the security or privacy of any external website, even if it has been linked to from our site. ehealthsask.ca employs the use of cookies, both persistent and sessional. You can read about our use of cookies in our full privacy statement.
Email and social media communications
Communication by email over the internet and other publicly accessible networks is not secure. Any information you send by email may be lost, intercepted, or altered while it is being transmitted. If you choose to send information to eHealth by email or over the internet, you do so at your own risk. eHealth shall not be liable for any damages you may experience or any losses or costs you may incur as a result of sending information by email.
Communication over social media sites (including but not limited to Facebook, Instagram, LinkedIn) is not secure. Any information sent over social media sites is done at your own risk. Read our full social media statement.
Do not send personal information via email or social media. This includes your health services number and your social insurance number. Please follow all official paths for updating, replacing, applying for, and obtaining health cards and vital event certificates (including but not limited to birth, marriage, and death certificates).
Content on ehealthsask.ca
Content on ehealthsask.ca is subject to copyright protection. Contact us if you want to reproduce or re-use any piece of content.
Information about you
We collect information about you in accordance with our privacy statement. Our privacy statement also contains information about how we use cookies. By using ehealthsask.ca, you agree to our collecting this information and confirm that the information you provide is accurate to the best of your knowledge.
Governing law
These terms and conditions and the use of ehealthsask.ca are governed by and construed in accordance with the laws of Saskatchewan.
eHealth may decide not to exercise certain rights available to us under these terms and conditions and can always decide to exercise or enforce our rights later. Any waiver does not imply we will automatically waive the right on any other occasion.
If any of these terms and conditions are held to be invalid, unenforceable, or illegal for any reason, the remaining terms and conditions will still apply.
Questions or concerns regarding these terms and conditions may be directed to ehs.communications@ehealthsask.ca.