Self-service password reset

We handle around 60,000 password reset calls a year, each taking about 7 minutes ‒ that's over 7,000 hours spent resetting passwords. That means longer waiting times for you. By registering for self-service password reset (SSPR), you'll be able to reset or unlock your account on your own whenever you need to. 

How to register for SSPR 

1. On your cell phone:  
   1. Download the free Microsoft Authenticator app.  
   2. Open the Authenticator app and set the phone aside temporarily. 
2. Go to your eHealth managed computer or virtual desktop instance (VDI):
   1. Open Edge browser. Go to this site: https://mysignins.microsoft.com/security-info 
   2. Select +Add sign-in method.
   3. In the pop-up choose the Microsoft Authenticator option. In the pop-up, select Next until the QR code appears. 
3. Go back to your cell phone:  
   1. In the Authenticator app, select Scan QR code button or icon.
   2. Scan the QR code on the computer screen with your phone. 
4. Go back to your work computer or VDI session:
   1. On the Scan the QR Code pop-up, select Next.  
   2. The Let's try it out pop-up will appear. Note the provided number. Keep this open.  
5. Go back to your cell phone:  
   1. In the Authenticator app, enter the number from your computer screen and select Yes.  
   2. Enter your security code to unlock the Authenticator app. 
6. Go back to your work computer or VDI session. Select Done.  

Congratulations...You are now registered! 

How to reset your password or unlock your network account: 

1. Go to https://passwordreset.microsoftonline.com/ from any computer or cell phone.
2. Enter your work email address.
3. Enter the characters as per the screen message. Select Next.
4. Choose the option that best describes you and select Next.
   1. To reset your password choose I forgot my password.
   2. To unlock your account choose I know my password but still can’t sign in. 
5. Choose how to verify your identity.
   1. Using the authenticator app (on your phone)  
   2. answering security questions (on your computer). 
6. Finish the verification process based on your selection.
7. If resetting your password, you will now be prompted to enter a new password. 

If your password reset doesn't work, it may be because the password is too weak. Use a strong password: at least 8 characters, including a capital letter and a symbol, and avoid using your name.  

For physicians and affiliates (non eHealth managed computers) - Contact the Service Desk for a tap code for Microsoft MFA.